Increase customer service and productivity
The Wave IP solution provides a suite of 'Base' and ready-to-run advanced 'Add-on' customer service and productivity applications.
The Base applications are included in the cost of the base Wave IP system. The optional Add-on applications are ready-to-run and ready-to-license. All applications are supported on the Wave platform, thereby avoiding the additional cost and management overhead associated with setting up and managing multiple servers and associated disparate management frameworks. |
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Base Applications
These are available 'out of the box' to all licensed users. The base applications include ViewPoint, a desktop call management tool, that supports and provides the interface to,
- Visual Voicemail,
- Unified Messaging,
- Presence Management
- Call Recording
- User-configurable VIP call handling
- Remote worker mobility solutions
- Customer service automation (IVR) applications.
Unlike many systems, Wave offers call recording, archiving and search capabilities to all Wave users without any additional software license.
Add-on Applications
These are ready-to-run and ready-to-license. Wave's Applications Inside(™) architecture gives businesses the flexibility to enable - on demand - advanced applications such as,
- Wave Contact Center
- Wave Conference Manager
- Wave Voice Server
- Wave Fax Manager.
All Add-on applications are supported on the Wave platform, thereby avoiding the additional cost and management overhead associated with setting up and managing multiple servers and associated disparate management frameworks.
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