All In One

Many telephone systems merely provide the core product - if you wish to do more complex tasks an add-on is required, often from a third party vendor. The final system may consist of the core product, a conferencing app, call recording add-on, Call Centre programme, statistics and management modules etc. How likely is it that all of these applications will work together seamlessly? Who will take the blame when something goes wrong? And how compromised is each module to make it work across a host of third party products.

TeleVantage is different.

• A powerful Call Centre is built in. This is more powerful than most of the separate products available and gives nothing away in features.
• Conferencing is built in - up to 60 delegates per conference.
• Call recording is part of the basic package. This can be set to record all messages, only those to certain numbers or to be switched on as required, mid-call if necessary. Calls are saved as wav files whcih can be sent as e-mails. Even just the pertinent part of a message can be saved and sent.
• Powerful management reporting is part of the package. This includes cradle to grave call tracking, statistics, graphs etc. - all you need to optimise your phone system.
• Remote workers are automatically supported, without the need for a VPN or extra software. Multi-site operations are also supported.

Some additions are available.

• TeleVantage Enterprise manager. This seamlessly links two TeleVantage systems together.
• Predictive Dialler. This adds predictive dialling to the TeleVantage Call Centre, increasing operator efficiency.
• TV-KLiP. This links TeleVantage with KIRK wireless, enabling caller ID display on the handset.