TalkSwitch Professional image

Project a professional image

TalkSwitch projects a professional image for any business. Auto attendants answer calls with easy-to-set-up options and customised greetings - "Welcome to..., Press 1 for..., Press 2 for...". Callers can dial by name, be queued to music on hold and leave voicemails. Businesses can set up small call centres with uniform call distribution, ring groups and queues.

Auto Attendants	Programmable greeting messages can answer calls and offer callers a range of options for directing their calls. Calls can be directed to, Individual extensions Extension ring groups ("Press 1 for sales.") Announcements ("Press 2 for business hours") Other auto attendants Voicemail Other locations A dial-by-name directory Auto attendants are easy to set up, with simple menu-driven options in the TalkSwitch Management Software. Greeting messages can be recorded at an extension, or professionally recorded and downloaded. There are 9 auto attendants for different incoming lines, scheduled modes, or multi-level greetings. This flexibility supports applications with Multi-tenant set-ups, Separate departmental greetings Multiple languages Automated responses to frequently requested information such as business hours or location. Auto attendants can answer incoming calls immediately; or answer only after a time out on no answer at extensions. Answering calls with auto attendants improves productivity, allows calls to be answered at any time, and presents a highly professional image

Call Hold	Calls can be placed on hold by an extension. Callers on hold will hear a periodic tone or music on hold.

Call Park	Calls can be parked and then retrieved by another extension. There are 10 parking spaces.

Call Queue	Calls can be queued on an extension, or extension ring group. Calls are answered on a first-come first-served basis.

Call Transfer	Calls can be transferred to another extension.

Conference Call 3-Way Calling	Three parties can talk together. Conference calls can include extensions, telephone lines and VoIP trunks.

Dial-By-Name Directory	Callers can reach an extension by dialing the first three letters of the last name of the person they want to call.

Hotline	When an analogue extension goes off-hook, a call is immediately made to a pre-programmed destination. This feature is useful for telephones in public areas (e.g. house phone, reception area, call-taxi telephone, emergency telephone, etc). TalkSwitch TS-9133i and TS-480i IP phones have the option of a Hotline feature key.

Mode Scheduling	TalkSwitch provides two time-of-day and day-of-week scheduling modes, plus a holiday mode, for separate call handling.

Multilingual	The TalkSwitch Management software program provides a multilingual graphical user interface. TalkSwitch can also provide system audio prompts in multiple languages. The default language for a call can be switched at an auto attendant. Available language options are subject to market.

Music on Hold	Calls on hold or queued can listen to a hold tone, music and corporate messages. Music can be supplied from an external source or downloaded.

Ring Groups	Calls to an extension Ring Group will ring all extensions in the group. Calls to Ring Groups can be identified by a distinctive ring pattern* and Caller Display information. Ring Groups support teamwork by distributing calls within a group (for example, sales or support). *May not apply to some IP phones

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