TalkSwitch Work effectively

Work effectively

TalkSwitch is designed for a small business. Each TalkSwitch telephone system comes complete with built-in voicemail, auto attendants to answer calls, music on hold, caller display and an extensive feature set. TalkSwitch is a hybrid PBX that works with standard analogue and IP telephone sets. It works with analogue telephone lines and has the option of VoIP for multi-branch networking and select service providers.

Every TalkSwitch comes with an easy-to-use configuration program, for both local and remote setup. It's a complete owner-friendly™ system for your small business.

Analogue Telephone Sets	TalkSwitch works with standard analogue telephone sets.

Auto Fax Detection	Incoming facsimile calls can be detected when answered at an Auto Attendant, and automatically forwarded to a fax machine.

Caller Display	The identity of a caller is displayed on incoming calls and calls between extensions Requires caller identity service from the service provider for incoming calls and telephone set equipped for Caller Display.

Daylight Saving Time Adjustment	System automatically adjusts for daylight saving time.

Dial Operator	Extensions have the convenience of one-digit dialing to a designated extension or system resource (e.g. receptionist, dial-by-name directory, auto attendant, etc.).

DISA and Call Bridge	Direct Inward System Access (DISA). An incoming call answered at an auto attendant can make an outgoing call through password authorisation. This allows a company calling plan to be used from outside the office. Each TalkSwitch unit provides 8 password accounts.

Direct Line Access	An extension with Direct Line Access enabled is automatically connected to a telephone line or VoIP trunk on going off-hook. There is no requirement to dial an outside line access code. The extension presses Recall/Flash to make a call to another extension or activate a TalkSwitch feature.

Do-Not-Disturb	An extension can activate do not disturb to block incoming calls and forward calls to a call cascade option. Do not disturb can be used to block calls to an extension, and to forward calls to an extension.

Emergency Service Access	Calls to pre-defined emergency service numbers can't be blocked.

Extension Passwords	Outgoing calls from individual extensions can be restricted to authorized users with a personal access code. The user's identity is recorded in call detail records

Group Paging	Extensions can page a group of TS-400 and TS-600 telephone sets and the announcement will be played over their speakers.

IP Phones	TalkSwitch supports a select range of SIP-based IP phones, and provides automatic configuration of these IP phones. The TalkSwitch range of IP phones provides full feature integration with the TalkSwitch system, including automatic discovery and configuration for easy installation.

Key-System Appearances	TalkSwitch provides key-system emulation with line and extension appearance, busy-lamp/direct-select keys on its TS-480i and TS-9133i models.

Line Hunt Groups	Telephone lines and VoIP trunks are assigned to Hunt Groups. Extensions access telephone lines and VoIP trunks by dialing their Hunt Group access code. Grouping telephone lines and VoIP trunks in to separate groups provides control over how calls are routed to different networks or service providers. The order in which telephone lines are selected can be set to either linear or circular. TalkSwitch supports up to 9 Hunt Groups.

Line Hunt Group Overflow	If all the lines in a Hunt Group are busy, the call can overflow to an alternative Hunt Group. A Hunt Group of VoIP trunks will over flow to an alternative Hunt Group if registration is lost.

Multi-Branch Networking	TalkSwitch supports SIP-based VoIP networking between TalkSwitch systems. A SIP Registrar/Proxy is activated on one TalkSwitch site, and all other TalkSwitch units register with that site to form a private VoIP network over the Internet for free calling between offices. Requires broadband Internet access and the TalkSwitch VoIP option. A fixed IP address is recommended for the registrar site.

Same-Line Connect – Telephone Company 3-Way Calling	Use the same telephone line to bridge incoming calls back to the telephone network, using the telephone company's 3-way calling/conference service. This feature can be used with calls to Remote Extensions and DISA/Call Bridge. This reduces the number of telephone lines required to handle incoming calls that bridge back to the telephone network. Telephone company 3-Way/Conference calling service is required. This feature is compatible with 3-way/conference calling service provided by most telephone companies in USA, Canada, UK (BT), South Africa (Telkom SA), Chile (Telefonica) and Australia (Telstra). Use of this feature is not recommended when using Automatic Route Selection.

Software & Firmware Upgrades	Software and firmware upgrades are available over the Internet. Systems can be kept up to date with the latest software and features without the need for visits by service technicians.

Uniform Call Distribution (UCD)	TalkSwitch provides a call-centre capability for small business applications. Calls can be queued at an extension Ring Group, with music on hold. When a call is forwarded to the Ring Group, all telephone sets in the group will ring together. Calls are answered on first-come first-served basis.

Universal Plug and Play	Universal Plug and Play (UPnP). TalkSwitch can automatically configure routers and gateways for VoIP traffic, if they support UPnP.

Voicemail	TalkSwitch has a built-in voicemail system. Each local and remote extension has voicemail. There are also 10 general mailboxes for departments, general enquiries, announcements, etc. Each extension's voicemail is password protected, and can be accessed remotely from the office. Voicemails can be managed with a full set of commands (play, delete, skip, etc.).

VoIP Service Providers	TalkSwitch has a built-in user agent that can register for multi-line SIP-trunk service with select VoIP Internet Telephony Service Providers. Requires broadband Internet access, an account with a VoIP services provider and TalkSwitch VoIP option.

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