ICON Support – support for business phone systems, VoiP solutions and DECT phones

Welcome to ICON Support
Remote Support Assistance If the ICON support Engineer has asked you to setup a Remote Support session, please click on the button opposite. This link downloads an EXE file that you should just RUN (no installation) - just tell your ICON support agent the ID and password. Click here or on the image
DECT Handset Return
Read our returns policy. Carry out the basic tests as described on the returns form. Request a returns number by completing and submitting the returns form. Only on receipt of the returns number send the handset to the address provided.
Training
We run comprehensive training courses on our products. It is part of our dealer requirement that our accredited partners have trained staff who have attended these courses. Click here or on the image for more information.
Polycom KIRK DECT Telephone Support
DECT certified installers Telephone support is provided without condition for all certified installers. Non DECT certified installers If you are not registered as a DECT certified installer you will not receive priority support. To find out how to arrange telephone support Click here or on the image for more information.
Advanced Replacement Hardware Warranty / Handset Extended Warranty
Advanced Replacement Hardware Warranty (ARHW) and Handset Extended Warranty enables Channel Partners to provide their customers with rapid resumption of service in the event of a hardware failure without needing to invest in holding replacement stock. Click here or on the image for more information.

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