DECT Phone Return Request Form

This form allows you submit a REQUEST for a DECT Phone return to ICON support. Upon submission you will get a email copy of the return request for your reference and ICON support will then contact you either with a returns number or with further actions to solve your issue.

If you are sending a request for multiple handsets, please fill out a new request form for EACH handset being returned. Entering multiple handset details on one form will cause delays in the returns process.

Your Company Name
Contact Name
Your Telephone #
Your Email Address
  The address below will be used as the return address for the handset
Return Address Line 1
Return Address Line 2
Return CIty, County
Return Post Code
   
Product
Serial number of product (help)
Batch code (help)
Please describe the issue you have in as much detail as possible. You should include all steps taken to try and resolve this issue.

The following basic tests are mandatory before a phone is returned to ICON since if we find that these tests have not been competed you will be charged a NO FAULT FOUND (NFF) fee of £30 + VAT plus any costs of shipping and other costs.

1) Have you swapped the battery with a known to be good battery?

2) Have you inspected the phone for damage beyond normal use?

3) If this fault is related to dropped, lost calls, bad audio or no coverage have you taken steps to qualify that it is definitely a handset issue?

4) Have you made reasonable effort and enquiries to ensure the phone is not water damaged (if the phone is water damaged it can not usually be repaired and is NOT covered under warranty)?

If a handset is found to be working normally, has been subjected to use beyond fair wear and tear, been subjected to conditions beyond it specification then a NFF will be charged. If ICON issues a returns number this does not mean we warrant any repair or fault as described by the customer this assessment can only be made once we see and test the item. For more information please read our returns policy.

Help

You can find out the serial number and batch code by using one of the following methods:

Method 1

Dial *99984*<tick> on the handset. The display will look similar to this:

< Ignore the top line
< This line beginning with 00077 is the serial number
< This line contains the batch code 04w27
< This is the Software version

<Return to Form >

Method 2

Remove the battery cover and read the values from the label under the battery.

The line beginning with 00077 is the serial number
The line with a W in is the batch code eg) 04w27

<Return to Form >

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