The benefits of KIRK DECT in the retail industry

Increased store mobility for managers

A KIRK mobility solution provides the flexibility to take calls and move around the store - a phone call from a supplier can reach the floor manager no matter where that person is in the store. This enhanced mobility increases productivity and improves customer service by allowing staff to spend less time in the back office and more time helping customers.

More time on the sales floor
A KIRK solution means that staff are more likely to be on the sales floor helping customers or ensuring that the store is running smoothly.  Staff no longer need to leave the floor to make or receive phone calls, check on stock availability, or track down a colleague. In some stores a mobility solution has doubled the time that department head spends on the sales floor.

Better shopping experience

A KIRK solution eliminates the need for noisy and disrupting overhead paging. Checkout and customer service staff can call for assistance through KIRK handsets and do not need to use overhead paging which interrupts the relaxed shopping atmosphere and disrupts the shopper's experience. Improved in store customer service A KIRK solution can reduce wait times and queue delays at customer service desks. Price or availability checks are processed more efficiently. Enquiries are not delayed whilst the responsible staff member is located, carries out the check and then returns with the information. Thus reducing the service time for the customer and the wait in line time for other customers

Faster response to customer calls
Customer enquiry calls can be handled more efficiently as a result of improved responses times and reduced hold times. A KIRK mobility solution eliminates the long call hold times experienced when overhead paging, pocket pagers or wall phones are used. Customers no longer wait on hold while an employee finds a wall phone to take the call goes to check an item and then returns to talk with the customer.

Better store management
Internal store communications are easier speeding up the work of the store. Not being able to contact staff and colleagues slows down work. 

When shelves need replenishing staff can be called instantly by the manager on the spot. Staff do not need to spend time searching for a phone in order to request support for an urgent matter.  Staff are more available to help shoppers on the floor, keep tabs on restocking needs, and react to any spills in their area.  A KIRK mobility solution means that staff can attend to their work without having to answer a desk phone every few minutes.

Handsets for retail businesses

KIRK handsets are designed and built for use in the workplace. They are extremely durable unlike consumer-grade phone designs. There are styles suited to the shop floor, office, and goods in areas. All handsets are designed to stand up to rough handling and models are available that can withstand water spilled on them and still continue to function.  There is also a handset which is qualified for use in hazardous environments making it particularly suited for use in petrol stations. With a talk time of up to 16 hours and a standby time of 200 hours the handsets can be rotated around shifts in stores operating extended opening hours.  The handsets are supported with a range of accessories. A belt clip and safety line enable staff to remain hands free to do their job whilst securely carrying the handset with them. Some handsets are equipped with a headset jack and/or Bluetooth.

Inclusive coverage
A KIRK DECT mobility solution can provide reliable high quality telephone coverage in most areas of a retail business and will be specified for your site giving you the coverage, number of users, and functionality you want.  The solution can be planned to provide coverage in the,

• Store
• Warehouse
• Office
• Gas/Petrol station