Alarm

management

The purpose of an alarm system is to cause an appropriate management response when the alarm is triggered.  A feature of a good alarm management solution is its ability to automatically communicate with the monitoring centre or an individual/s. 

Alarm management can have a significant effect on the safety and profitability of a business and can bring tighter quality control, improved fault diagnosis and more effective plant management. 

Alarms monitoed include burglar (or intrusion), fire, safety or process alarms system.  A KIRK on-site mobility solution integrated with the alarm system is often the primary communication method.

Alarm management solutions include:

Fusion

Derived from the French: ATmospehére EXplosible.   The purpose of the ATEX directive is to protect the workforce against the risk of explosions in working environments.  More information at ATEX

ATEX approved products include:

KIRK 4080 handset

ATEX case

The recorded message which answers your phones and instructs callers how to reach the person or department they are looking for.  Auto-Attendant can be beneficial to business phone systems especially if your company receives a high volume of inbound calls.

Phone systems with Auto-attendant include:

TeleVantage

Wave

Automated Call Distribution (ACD) is an automated system for answering, queuing and distributing incoming calls to a number of agents. Used in call centre solutions, ACD enables you to:

• Prioritise calls to place existing/valued customers at the head of the queue
• Identify types of call and direct them to the appropriately skilled agent
• Set up announcements to advise callers of their place in the queue and the estimated time to answer
• Provide statistics that can be incorporated into management reports

More information at: call centre solution

Phone systems with Auto-attendant include:

TeleVantage

Wave

A wireless access point (WAP) is a device that allows wireless devices to connect to a wired network using Wi-Fi, Bluetooth or related standards. The WAP usually connects to a router (via a wired network), and relays data between the wireless devices (such as computers or printers) and wired devices on the network.

Although there are other wireless technologies that use access points, the term generally refers to a Wi-Fi network.  Access points are stand-alone devices that plug into an Ethernet switch or hub; however, access point functionality is also built into a router.

If more than one access point is used, like a cellular phone system, users can roam with their mobile devices and be handed off from one cell to another. See wireless LAN