Vertical Wave - supporting your business and helping it grow
Vertical Wave is a business phone system which offers reliabilty and scalability. It combines the features of a VoIP next generation telephone solution with a host of customer service and productivity applications. |
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Work from anywhere
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With Wave you can provide home and remote workers with the same communications capability office based staff enjoy. |
Manage calls and voice mail from your desktop
Take and place calls from your desktop using ViewPoint. Click or drag-and-drop to transfer or conference calls. Point-and-click to park or hold calls - more.
Hold conference calls
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Show availability status
Check if a colleague is at a meeting, traveling or contactable by phone before attempting to make or forward a call to them.
Use a single telephone number
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Multiple Wave solutions can be networked to connect users at multiple locations enabling you to provide staff with easy inter-site calling and customers with a single telephone number into you business no matter at which site their contact is based - more. |
Benefit from in-built call recording
All calls can be optionally recorded as well as individual calls captured by the user with a single mouse click. This enables you to capture for audit or training purposes verbal customer orders, product support calls, or marketing feedback.
Use self service applications
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Use a contact centre
Wave provides contact centre capability and what is more the contact centre agents can be based anywhere - in different offices or even at home - more.
Present a polished and professional image
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Wave gives you enterprise level applications and capabilities but at a small business price and the auto attendant means that callers can be directed to the right person or department without the intervention of an operator - more. |
Useful page links
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Video feature tour and demo |  |
ViewPoint | |
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Customer service & productivity |
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Management tools | |
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Specification & features |  |
Expansion and migration to IP | |
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Handsets |  |
Single platform |
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