Unlock the capability of your telephone with ViewPoint
ViewPoint is the users interface to the features of a Wave telephone solution and is available to all users without additional cost. More than 100,000 users worldwide rely on ViewPoint everyday
The ViewPoint interface
Traditional phone systems hide the phones features behind hard-to-remember star codes and keypad combinations.
It presents the phone systems features through an innovative graphical PC interface. Users click or drag-and-drop to make, receive, transfer or conference calls, or point-and-click to park or hold calls. |
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The intuitive interface means that there are no learning curves or costly training programmes and staff can quickly understand and use ViewPoint to manage calls and even temporary staff with limited computer skills can perform basic calling actions in no time.
The ViewPoint suite of business communications features are accessible by staff wherever they are located and remote employees (branch staff, home workers etc) can also use ViewPoint to manage calls.
Customer service and productivity tools
ViewPoint delivers a host of easy to use call management capabilities to every user on the system, dramatically extending the capabilities of the phone on the desk.
Viewpoint provides the interface to the customer service and productivity tools built into Wave platform. These include,
- Desktop Call Management
- Call Recording
- Presence Management
- Unified messaging
- Visual Voicemail
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