Vertical Wave
supporting your business and helping it grow

Vertical Wave is a business phone system which offers reliabilty and scalability.

It combines the features of a VoIP next generation telephone solution with a host of customer service and productivity applications.

What can you do with a Wave solution?

Work from anywhere

With Wave you can provide home and remote workers with the same communications capability office based staff enjoy. 

Manage calls and voice mail from your desktop

Take and place calls using ViewPoint. Click or drag-&-drop to transfer or conference calls. Point-&-click to park or hold calls - more.

Hold conference calls

Impromptu conference calls can be arranged using ViewPoint  or more managed conferences can be set up for up to 60 parties. 

Show availability status

Check if a colleague is at a meeting, traveling or contactable by phone before attempting to make or forward a call to them.

Use a single telephone number

Multiple Wave solutions can be networked to connect users at multiple locations enabling you to provide staff with easy inter-site calling and customers with a single telephone number into you business no matter at which site their contact is based - more.

Benefit from in-built call recording

All calls can be optionally recorded as well as individual calls  captured by the user with a single mouse click. This enables you to capture for audit or training purposes verbal customer orders, product support calls, or marketing feedback.

Use self service applications

Callers can call in and complete their business automatically without needing to wait to talk to a member of your staff - more.

Use a contact centre

Wave provides contact centre capability and what is more the contact centre agents can be based anywhere - in different offices or even at home - more.

Present a polished and professional image

Wave gives you enterprise level applications and capabilities but at a small business price and the auto attendant means that callers can be directed to the right person or department without the intervention of an operator - more.