The adage "time is money" rings especially true at law firms.

With associates spending up to 75% of their time on the telephone with clients, a sophisticated, easy-to-use business phone system which helps drive revenue growth by keeping your team talking with (and billing) clients, not struggling with complex phone features is essential.

Calls need to be answered promptly and clients connected with associates instantly, regardless of their location.

Lawyers and law firms don't typically think of the telephone as a productivity- and revenue-enhancing business tool.

That's because traditional business phone and voicemail systems are very limited in their ability to provide features that focus on efficiency and lack the ability to integrate with practice, contact, billing and case management systems.

The conventional thinking is that these types of capabilities can only be found in expensive or complex VoIP solutions - this is simply not the case. 

For most law practices, traditional business phone systems are a major barrier to superior client service.

Long hold times, busy signals and misrouted or dropped calls can result in client dissatisfaction, while managing phone-related issues increases your administrative costs and demoralises your staff.

A TeleVantage business phone system can change the firm's image and overall client satisfaction while providing a rapid Return on Legal Technology Investment (ROLTI)

A TeleVantage business phone system wil free staff from the tasks associated with managing phone calls, conferences and voice records, while automating the activities associated with capturing time and recovering costs, .

ViewPoint - the TeleVantage system's user desktop GUI that provides access to all standard phone functions and features from the PC - is an efficiency tool for managing phone calls, conference calls, voicemail, call recordings, contacts and call logging with a focus on its "point-and-click" ease of use.

Integration of ViewPoint into billing and case management systems such as Interaction and Thompson Elite is easy. 

Contrast the time lost and frustration associated with managing these daily transactions on a traditional phone system against the efficiencies gained by using TeleVantage's computer telephony  (CTI) capabilities.