Better Communications for Property Professionals

As a property professional, you know that responding to customers quickly is more than just a luxury - it's an essential and can make the difference between new sales and missed opportunities. Answering every sales call "live" means more new business, fewer complaint calls and more satisfied customers To maximise sales opportunities, staff need instant access to database information, the ability to conference far-flung customers and colleagues quickly and features to help them communicate with clients and prospects at any time, from any location.

Providing this level of service is no easy task. Answering and routing a high volume of inbound calls can frustrate and demoralise even your most seasoned employees, while long hold times and misdirected calls anger both current and prospective tenants.

Property solutions Keep your customers happy and your business growing with Vertical Communication's Property solutions ( including VoIP and call centre solutions).  Vertical gives you the power to turn your existing business phone system into an advanced communications tool to help capture leads, close sales, increase client satisfaction and improve office productivity.

Vertical's Property solutions offer:

• An easy-to-use interface that shows your staff who is on the line and who is on hold, so that they can stay on top of hot leads and new sales opportunities.

• Sophisticated call features to ensure customer satisfaction and increase staff productivity by allowing different call types to be routed differently. For example, a live attendant might answer all sales calls, while maintenance calls are automatically forwarded to a voicemail box that is checked every two hours.

• Intelligent "find me" call routing to allow agents on the road to instantly receive calls, making them more responsive to new sales opportunities and eliminating "telephone tag."

• Tracking and call logging capabilities for all calls, allowing you to more closely monitor the effectiveness of your sales team.

• Seamless integration with existing office applications such as Outlook and MS CRM, increasing productivity and efficiency.

• Built-in conference features to allow your agents to quickly set up a conference call without hiring an expensive third-party conference provider.

• A software-based infrastructure which can grow rapidly and inexpensively with your business, even when you're opening new locations.

• Seamless integration with contact databases such as Outlook to increase staff productivity and provide upselling opportunities by allowing information to be accessed instantly by agents.

 

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Useful page links

	Video feature tour and demo			ViewPoint
	Call statistics			Call centre capability
	Specification & feature summary			Benefits and migration to IP