Telephony Solutions for Healthcare

For clinics, community health centres and other small healthcare providers, communication is a crucial part of keeping patients - and practices - healthy. Facilities that offer emergency services need to instantly prioritise and route crisis calls so that they're dealt with immediately. Routine callers must be able to reach a provider or access information quickly and easily, without long hold times or complex voicemail directories.

Delivering the kind of personal service that increases patient loyalty and trust and ensures a higher level of care isn't easy - especially for practices that have outgrown their existing business phone system. As they contend with higher call volumes, many face higher administrative costs and staff who are overworked and less productive as a result of devoting too much of the day to phone time.

Solutions for healthcare Vertical's solutions for healthcare work with your existing business phone system, helping increase productivity, patient satisfaction and revenues.

Vertical's solutions include call centre, IP telephony and computer telephony solutions and offer,

 

• Sophisticated routing capabilities that allow certain types of calls to be answered by your live attendant, even during peak periods, while other calls are automatically routed to an appropriate provider or voicemail box. This ensures that emergency calls are always handled promptly, and that your patients spend less time on hold and more time receiving medical care.

• The ability to forward calls to the first available attendant at any location, which allows growing medical practices to handle increased call volumes without hiring additional staff.

• Advanced messaging features to automatically page providers when certain calls are received, deliver customised voicemail messaging to specific patients, or rotate messages depending on the time of day. This creates better continuity of care and a stronger patient/provider relationship.

• A software-based infrastructure which can be easily and inexpensively expanded to grow with your practice, whether that means a half dozen new lines, a full VoIP solution,or the opening of a new office.

• The capacity to integrate with existing office applications so that your practice can provide patient-centred functions such as automated appointment reminders.

 

Buy / More info

Return to Summary

Useful page links

	Video feature tour and demo			ViewPoint
	Call statistics			Call centre capability
	Specification & feature summary			Benefits and migration to IP