Gain a Competitive Advantage
In the highly competitive financial services marketplace, simply offering the best product is no guarantee of success. To acquire and retain customers, banks, credit unions and mortgage providers must also offer a consistently high level of prompt, friendly, personalised customer service. Many have found that as they grow, they grapple with a business phone system that can't grow with them. As a result, they expend considerable resources on third-party solutions in an effort to make outdated business phone systems work. |
 |
Even with these partial solutions, employees still struggle to handle greater call volumes, and customers grow increasingly frustrated as they find themselves spending more time on hold, or bouncing from agent to agent to agent.
Exceptional quality of service and the personal touch are what distinguish the winners from other financial institutions.
Accordingly, you need a business phone system that handles members' calls efficiently and effectively, allowing your staff to project the professionalism and maintain the member trust that is such an integral part of your business. You need to assure your members that they made the right choice - and that you value their business - with each communication.
 |
Financial services solutions Vertical Communications' financial services solutions unlock the hidden profit potential in your existing phone system. Our feature-rich solutions (which include call centre, VoIP, and computer telephony solutions) offer a cost-effective way to provide your customers with superior customer service while improving your employees' productivity and increasing revenues, while facilitating growth and protecting your investment for the future. |
High Value Applications
Vertical enables you to manage your customer interactions through GUI-based administration tools and a wide range of capabilities so you never miss an important call:
|
 |
Vertical maximises your telephone interactions and enables you to deliver the personal touch 24 hours a day, every day. With Vertical, you will have the confidence that comes from purchasing a business phone system that will best serve your members, while also providing a user-friendly experience for staff and members alike. Vertical solutions for financial services feature:
- An easy-to-use, screen-based interface that lets employees see who's on the line and stay focused on those customers who need attention most.
- Software-based architecture that provides unlimited voicemail capacity, and makes adding new lines - or even additional locations - easy and inexpensive.
- Sophisticated "find me" call routing that transparently transfers calls to specific extensions, cell phones or pagers, ensuring virtually constant contact between your employees and your most important customers.
- Full mobility features that allow employees to leverage the complete power and functionality of Vertical from any business phone, anywhere.
- Routing capabilities that give you the power and flexibility to answer every call live - even during peak periods - and provide preferential treatment to VIP customers.
- Ease of integration with your existing enterprise applications such as Outlook and MS CRM.
|
Buy / More info |  |
Useful page links
 |
Video feature tour and demo |  |
ViewPoint | |
 |
Call statistics |
|
Call centre capability | |
|
Specification & feature summary |  |
Benefits and migration to IP |
