TeleVantage - features and capabilities
A TeleVantage business phone system provides a rich feature set irrespective of whether it is running as an IP PBX in a voice over IP solution or as an analogue PBX in an ISDN or analogue telephony solution.
It is scalable and can meet the price point and performance requirements of an SME or an enterprise business with a need for multi site telephony.
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With its built in functionality of full and optional call recording, call logging, a call centre, seamless integration with business software applications, and the capability to migrate gradually to a full VoIP solution the decision to install a TeleVantage solution is a very attractive and low risk option for the SME or enterprise user.
VoIP PBX and PBX telephone system
- Full PBX functionality
- Scalable from 1-720 extensions
- Works with analogue, ISDN and VoIP technologies
- Supports analogue, and IP phones
- Multiple music on hold sources
- Phones stay up during power or server failure
- Call log for each user
- Call history for each user
Workstation administration
- Configure phone stations
- Configure call restrictions
- Record all calls
- Archive recorded calls
- Configure on-hold audio (music or other audio)
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Single & multi-site operation
- Inter-site dialing using only an extension number
- Forward voice messages seamlessly between sites
- See the availability of employees no matter where located
- Route incoming calls seamlessly across sites
Voicemail messaging
- Remote access to voicemail
- Send voicemail messages by email
- Message notification by email
- Forward voicemail
- Send voicemail to distribution lists
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Home and remote office working
- See the availability of a home/remote working employee
- Home/remote working employees have access to the full set of features
- Home/remote workers can initiate calls from the office - avoid home call charges
Integration with business applications
- Act, Outlook, Goldmine, FrontOffice support
- Use existing contact databases
- Cut and paste call details
- Integrate with proprietary contact management systems
- Drag and drop numbers from windows applications
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Comprehensive call management
- Add written notes to calls
- Record a call
- Play audio into call
- Manage calls like files
- Archive recorded calls
- Review call recordings
- Make multiple calls from a handset
Team management
- Create virtual teams
- Define tenants
- Use physically dispersed workgroups
- Route calls to teams
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Statistics reporting
- Graphical reports
- Queue statistics pane
- Queue statistics over the phone
Contact centre and call centre
- All user extensions can be agents
- All user extensions can be supervisors
- Unlimited number of queues
- Voice greeting for queues
- Skills based routing
- Agent coaching
- Agent monitoring
- Call distribution
- Supervisor alerts
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Account management
- Account code
- Personalised account greetings
- Calls routed to account managers
- Search calls by account code
Other features
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Standard server specification
Software
Windows 2003 or Windows 2000 Server
Windows XP Professional, Windows 2000 Professional |
Processor
Pentium II 400 MHz or higher |
Memory
256 MB for 24 user systems;
512 MB or higher recommended for larger systems |
Disk Space
4.5 GB plus 14 MB per user
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| CD-ROM drive |
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