TeleVantage - a versatile business phone system
TeleVantage is an all in one software telephony solution which provides: |
 |
A feature rich PBX or IP PBX
TeleVantage combines the functionality of a custom PBX with a range of computer telephony applications. It delivers this at a lower cost per feature than functionally comparable business phone systems. The feature set includes:
-
Voice mail
-
Automatic call forwarding
-
Programmable auto attendants
-
Caller-specific call handling
-
Call routing services
-
Call centre queues
-
Call recording
-
Internal and external call conferencing
-
Call logging and multi level activity reporting
-
Remote user log in and call placing
Future proofed business phone system
Since its launch in 1998 TeleVantage has been the solution of choice for organisations wanting the latest in comms technology with the assurance of easy expansion, integration with future business systems, and compatibility with IP telephony and conventional telephony. A TeleVantage system:
-
Will not become outdated - software upgrades keep the system current
-
Allows Analogue and ISDN users to be migrated to IP telephony.
-
Grows with your company - capacity increases can be software enabled
-
Adapts to changes - applications are easy to integrate and modify as business needs evolve
Desktop tools
TeleVantage integrates with mail products like Microsoft Outlook, Exchange, and Lotus Notes and
with CRM applications such as Outlook, ACT!, Goldmine, and Microsoft CRM.
Viewpoint, a graphical Windows desktop application provides call control, voice mail, contact management and other advanced applications. Individual calls can be recorded and text notes appended to the recording.
Live calls and recordings can be managed like windows files and the user can point & click or drag & drop to:
-
Take, record, and transfer calls, set up conferencing and put calls on hold.
-
Make calls by moving telephone numbers into ViewPoint from other applications.
-
Play messages back in any order
-
Move messages and recorded calls into folders.
-
Forward messages and recorded calls to colleagues.
Low risk IP telephony
TeleVantage can operate as a traditional PBX, an IP PBX, or as a combination of both. The same feature
set and capabilities are available whatever solution is used. An organisation can:
-
Deploy VoIP strategically - IP telephony can be deployed only where it provides most benefit (for example between corporate locations and remote workers, or small office locations)
-
Avoid big bang VoIP deployment issues - a phased roll out of IP telephony is possible with TeleVantage
-
Minimise its investment in new phones - TeleVantage works with most handsets and legacy handsets can often be used
|
Buy / More info |  |
Useful page links
 |
Video feature tour and demo |  |
ViewPoint | |
 |
Call statistics |
|
Call centre capability | |
|
Specification & feature summary |  |
Benefits and migration to IP |
