Maximising the benefits of VoIP Solutions
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Staff mobility
Today’s work environment is mobile and becoming more so. By the middle of the decade more than 50% of the workforce will be using mobile communication services. Mobility is becoming a must have feature for a VoIP solution. Mobility within business means,
On-site roaming On-site nomads such as nursing managers, hotel staff, retail staff security personnel, teachers for example, generally roam around an organisation spending most of the working day away from a desk phone. On-site mobility solutions can be the key enabler for improving the service provided by these employees. Read more
Off-site roaming Off-site road warriors such as salespersons, service personnel and community care workers are included in this group. Mobile phones have been an essential tool for these employees for many years. The problem is that the mobile phone is not an integral part of the company’s telephone system. FMC off-site mobility solutions, such as uMobility, make the mobile phone an extension of the company’s telephone system no matter were it is used – in the office, in the car or in the street. Read more
Home working / satellite offices VoIP can follow remote workers anywhere they can access the network. With VoIP traveling over a WAN, service can follow users to remote offices and home offices where network access is granted.
Continuity of Fax service
Migrating voice communications to VoIP means that fax communications need also to be migrated to IP telephony or Fax over IP (FoIP).
Fax continues to be a vital method of transmitting mission-critical business, government, financial and legal documents and is a core component of the transactional business processes of organisations.
Maintaining continuity of the fax service in VoIP environments is critical especially in those industries that focus on transactional or regulatory activities.
The data network
An essential prerequisite for benefiting from VoIP is a data network with sufficient capacity to accommodate the added voice traffic. Without sufficient bandwidth, there is potential for degradation of both data and voice applications.
