Giving staff the freedom to move around an organisation and still remain contactable increases productivity and can reduce operational costs and expenses. 

Whether your employees work in factories, warehouses, supermarkets, hotels, or hospitals, a voice mobility solution will help make business run smoother by including everyone no matter where they are in the resolution of a problem and execution of the solution.

For the senior manager or executive, a voice mobility solution provides the link they need to manage the business, keep in touch with colleagues, or reach staff when on the move. 

A voice mobility solution enables you manage your business from anywhere on site. You no longer need to wait for an important call and at your desk; you are free to get on with managing from anywhere on site.

A voice mobility solution delivers improved customer management and service before, during, and after the sale or business deal has been done and is an unseen benefit for an organisation's valued clients, business partners and existing and potential customers. 

A voice mobility solution allows customers, clients and business partners to get straight through to the right person no matter where they are. They are able to get the answers they need, when they need them no matter where the contact is on site.  Customers, clients and business parntners no-longer have to wait for a call back.  

A voice mobility solution builds and strengthens an organisation’s reputation and secures its business. Customers will go to the supplier that is the fastest and most efficient and if they cannot get an answer quickly will stop calling and take their business elsewhere.

Goal achievement and deadline hitting are depend on good team management and cohesion which in turn depend on effective and efficient team communications. This applies no matter where the team works, on the shop floor, in the office, in dispatch, or in the board room.

For example, in an industrial business effective communications across the operations is a must – from materials delivery to assembly to dispatch to accounts.  Control and influence needs to reach beyond the shop floor into areas such as development, purchasing, sales and logistics. This necessitates close cooperation between people in the different functional groups and different parts of the site.  Increasingly the members of this extended team cannot be tied to their desks.  A voice mobility solution keeps all these functions and people working together by ensuring that staff in each area are contactable no matter where they are.

The potential for delays in delivery of business objectives are many.  Time can be lost if staff need to find last minute information or a missing manager. 

For example if a manager cannot be found dispatch might be held up whilst someone is contacted to give authorisation, a customer’s order may be delayed or a response to a sales enquiry delayed.

A voice mobility solution removes the potential for delays of this type.

In a business some problems need to be fixed immediately others can wait.   A computer crash or a machine failure usually demands immediate attention.   You can page the person who can fix it, but time can be lost waiting for a call back.

With a voice mobility solution you can find and contact a support team or specialist immediately.  With the added functionality of text messaging and automated alerts on-site service teams can be advised of issues which, in the case of emergencies, will automatically escalate if not answered.

Security teams can quickly react with an appropriate response to fix or report a problem and, in the case of emergencies, staff can be contacted by voice or messaging to organise and arrange emergency procedures.  For example hotel staff can be warned of potential emergencies which might require evacuation.

Polycom voice mobility solutions are used by, amongst others, production,

manufacturing, staff, maintenance staff, security guards, warehouse managers, and healthcare professionals.

 

In many cases the Polycom voice mobility solution can be delivered with handsets designed specifically for the role. For example the range includes speciality handsets for healthcare applications and use in explosive environments. Other handsets in the range are designed to be stylish and are suited for public workspaces where a business wants to create a brand impression.