MESSAGEmanager

MESSAGEmanager is a unified communications solution which adds in-bound and out-bound Fax, SMS and TELEX services to existing email, SAP and CRM solutions.  It integrates your separate communications applications into your business software to provide a cost effective, unified, and manageable messaging capability. It scales from meeting the needs of a small business or department to the providing the diverse requirements of an enterprise-wide solution.

Unified messaging

Unified messaging can drive customer responsiveness, employee productivity and competitive advantage.  It supports revenue growth and market leadership by supporting expanded message and contact management capabilities.  

Learn more about the benefits of unified messaging here and read about how one company has used the capabilities of MESSAGEmanager to achieve its profit and business goals here.

The MESSAGEmanager advantage

By implementing a MESAGEmanager unified messaging solution companies provide employees with;

• FAX, SMS and TELEX capability at the desktop
• The ability to access, manage, and reply to all messages from business application suites. 

And, MESSAGEmanager enables the company to;

• Integrate FAX into VoIP telephony systems.
• Deploy Fax over IP (FoIP) across a multi-site organisation using a single MESSAGEmanager T38 FAX server.
• Comply with audit legislation such as the US Sarbanes Oxley act.
  • MESSAGEmanager provides a central management and archiving capability for all messages.

A MESSAGEmanager unified communications solution;

Integrates seamlessly with popular business suites		Requires no additional software on the user’s desktop
Provides familiar user interfaces for sending FAX, SMS and TELEX		Offers cost reduction and resiliency solutions
Requires no user training		Is easy to manage and administer
Supports all major European languages		Scales from a small network to an enterprise solution
Integrates into many third party applications		Works with VoIP and traditional telephone systems

A MESSAGEmanager solution

A MESSAGEmanager solution comprises;

A server	-	It is recommended that MESSAGEmanager is run on a dedicated server
Media processing resources	-	The necessary hardware resources (e.g. analogue, ISDN or T38 fax hardware, GSM modem ) and/or software resources (e.g. T38, SMTP network connection)
The MESSAGEmanager software	-	The necessary FAX, SMS,TELEX and information delivery (FSID) applications and licenses

For a more detailed discussion of the requirements please contact the pre-sales support team at ICON.  

To find out how to purchase - click here

 

Useful page links

	Other integrated messaging systems		Learn about the benefits of unified messaging