The MESSAGEmanager advantage

Integrates seamlessly with business application suites

MESSAGEmanager seamlessly integrates with all popular mail, ERP and CRM applications and Web browsers and is scalable from a single depart network to an enterprise-wide deployment.  

There is no need to place any additional software on the user’s workstation.

MESSAGEmanager supports all major European languages and Hebrew, Arabic, Chinese, Korean and it will easily integrate into many third party applications - support is provided for Desktop, Web Browser, COM and XML.

Some of the application suites which MESSAGEmanager supports are show below.  Follow the links for more information on the versions supported and the features provided.

ERP & CRM		MAIL		DESKTOP CLIENTS
SAP		Microsoft Exchange		Web client
Peoplesoft		Lotus notes		Print to fax
Oracle		SMTP Internet mail
JD Edwards / JD Oneworld		POP3 Mail clients
Epicor		UNIX SendMail
		Novell Groupwise

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Provides familiar user interfaces for sending FAX SMS & TELEX

Sending a FAX, SMS or TELEX message from MESSAGEmanager is the same as sending email, just enter the destination address and send.

This means that there is no time or cost associated with the cost of installing software on the users desktop or with training and supporting the end user

The MESSAGEmanager connectors and gateways enable the messages to be transported from the native client to the MESSAGEmanager server.   The MESSAGEmanager server is responsible for media processing, message routing, file conversions, call scheduling, transmission and reception, retries, security and logging. 

Follow the links to learn more about the capabilities and features of the MESSAGEmanager FAX, SMS and TELEX.

MESSAGEmanager FAX		MESSAGEmanager SMS		MESSAGEmanager TELEX

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Offers cost reduction and resiliency

MESSAGEmanager provides the capability to use Global Routing to manage multiple fax resources across an organisation and:

• Reduce the cost of fax calls
• Operate load sharing policies across your company
• Build in system redundancy
• Have a fallback option in the case of failure

With Global Routing, messages are routed to the FAX Server across private networks or Intranets to the server most appropriate to send the message.  This can be based on availability, telephone costs, workload, message priority, date and time.

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Easy Administration

MESSAGEmanager is configured and managed using industry standard tools.  Microsoft Management Console (MMC) Snap-Ins are used to provide the tools to configure and manage the services.  This means that;

• Training costs and learning time are minimised - all components present familiar tabbed controls.
• MESSAGEmanager fully integrates with the event log and configuration options are stored in the registry.
• Administrators can build customised views
• They need select only the Microsoft Management Console (MMC) Snap-Ins they require to create an intuitive server administration environment to meet specific management needs or communication requirements.
• Services can be configured and managed via Microsoft Management Console (MMC) or a web browser.
• MESSAGEmanager supports the .net framework for remote configuration and administration.

The consistent, tab-based Graphical User Interface (GUI) allows you to start and stop services, reconfigure phone lines, configure least cost routing, load balancing, mail and application gateways.

Servers and Gateways

MESSAGEmanager supports the .net framework for remote configuration and administration and can be installed and configured at the Server console or remotely.

You can remotely maintain and control the servers anywhere on the network - even in different offices around the world - without bringing down the Server or network.

All error conditions, such as low disk space, conversion problems, no dial tone etc. are automatically logged so you can respond promptly and avoid system downtime. Messages over a predetermined age are automatically deleted if required thuis eliminating the need to housekeep old or obsolete messages.

Queue manager

MESSAGEmanager provides the tools to manage the progress of all outgoing and incoming messages. Users and administrators can:

• Check the status of any message.
• Search for any message by status, date, time.
• Display, print, or delete any message, or group of messages.
• Forward a received message to another user or number.
• Cancel or change the priority of a pending message.
• Resubmit individual or multiple messages to the original or a new destination.
• Sort messages by subject, destination, account, addressee name and company.

Report Manager

Report Manager provides detailed reports on all incoming and outgoing traffic.  Reports include:

• Estimated call cost by user
• Total call duration by user
• Total incoming and outgoing call duration by hour
• Summaries and detail of outgoing messages by billing code
• Incoming message details sorted by Server

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Works with VoIP and traditional telephone systems

MESSAGEmanager works with VoIP and traditional PSTN telephone networks.  In a VoIP telephony environment

MESSAGEmanager provides fax over IP capability  and enables the deployment of FAX over IP (FoIP) across a multi-site organisation using a single MESSAGEmanager T38 FAX server located at the headquarters location.